Creative Education Foundation Zanzibar Limited (CEFZL) respects your privacy

CEFZL understands the importance of protecting personal information received from supporters and donors. We are committed to handling your personal information in accordance with our obligations under the Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles. This Privacy Policy helps you understand why and how we collect and use personal information, and what to do if you have questions, concerns or complaints. We will occasionally make updates to this policy, so we will note the date of the last change at the top of the page.

Personal information is collected, held, used and disclosed by CEFZL as set out at below.

Information we collect

The kinds of personal information that CEFZL collects and holds typically relate to process your donation and to provide a receipt. The information we collect mayinclude:

• Your name, address, phone numbers, and email addresses
• Your bank account, or credit card details which are always encrypted once collected
• A history of your donations, emails, letters and other interactions with CEFZL

How we collect information 

CEFZL collects your personal information directly from you when you provide it to us over the phone, in correspondence, in person, via our website and related social media platforms including when you make a donation or sign up to receive information or in response to CEFZL fundraising appeals.

We also may collect information from third parties including organisations who conduct fundraising on our behalf. Third party organisations based in Australia are also bound by the Privacy Act and Australian Privacy Principles.

If someone makes a donation on your behalf, and asks that you receive information about their gift, we will collect the personal information they provide about you.

When it is necessary to collect your personal information, including from a third party, we will take such steps as are reasonable in the circumstances to ensure that you are notified in compliance with the Privacy Act.

It is possible in some circumstances to remain anonymous or use a pseudonym when you deal with CEFZL, for example when you make a donation to CEFZL. However, if you choose not to provide us with your personal information, we may not be able to provide you with an official tax-deductible receipt or assist you fully with your query or complaint.

Purposes of collection, use and disclosure

CEFZL uses your personal information to carry out our charitable activities. For example, we may use your personal information to:

• Process or confirm your donation and issue a receipt
• Send you information about how your donation was used
• Update you if we have information that may affect your support
• Confirm who you are when you contact us
• Keep you informed about our work including by mail, email, SMS or telephone
• Respond to your questions, comments, compliments or complaints
• Inform you about new opportunities to support our work
• Analyse donor activity in order to improve our effectiveness including for quality assurance
• Report on our activities including producing our Annual Report
• CEFZL relies on the generosity of our sponsors and donors to fulfil our mission. Therefore, we may also use your personal information for direct marketing purposes to promote our upcoming events, appeals, projects or other activities. However, where we do use your information for this purpose, we will always provide a simple means for you to opt out of receiving these communications.

CEFZL may disclose your personal information to:

• financial institutions in order to authorise your payments
• an authorised legal representative nominated by you
• courts, law enforcement agencies and government or other organisations as required by law.

Cookies, our website and your privacy

In order to understand how people arrive at the CEFZL website and related social media platforms and how they use it, we rely on cookies provided by third parties. This enables us to assess the effectiveness of our online advertisements. Cookies do not reveal personal information, such as your name, address, phone numbers or email address. You can adjust your browser to disable cookies, but this may restrict your ability to access certain areas of our website. For further information see our Cookies Policy www.cefzanzibar.org/cookies

How we hold and protect information 

CEFZL understands the importance of protecting your personal information from misuse, interference and loss and unauthorised access, modification or disclosure.

We use security encrypted response forms to protect the personal and financial information you provide us over the Internet. To confirm that your browser supports our encryption system, check for a security icon (usually a padlock) at the bottom of your screen

We have secured our in-house IT system with a firewall and anti-virus scanners. We also ensure that all personal information is removed from computers before disposal or sale.

Hard copy files are kept in secure cabinets and staff are trained in our privacy procedures. Only authorised staff have access to your information and only when it is required.

CEFZL will destroy or de-identify your personal information when we no longer need it for the purpose for which it was collected, unless the law requires otherwise.

Accessing and correcting your personal information 

You are entitled to access and request correction of your personal information held by CEFZL. To request access or correction, please contact us using the details provided below and include your name, postal and email address and phone numbers.

Opting out of future communication 

If you don’t want to receive communications or marketing materials, please contact us using the contact details below.

Making a complaint 

If you wish to make a complaint about our privacy practices, please submit a written complaint to the email or mailing address provided below. In general, we will respond to your complaint within 30 days.

If you are not satisfied with our response, you may make a written complaint to the Australian Information Commissioner. For moreinformation about the Australian Information Commissioner visit www.oaic.gov.au.

CEFZL updates this privacy policy from time to time. The most up to date version is published on our web site and is also available by post or email on request.

CONTACTING US 

If you want to contact us for any reason in relation to CEFZL’s privacy policy, or have a complaint about a privacy breach, or to simply ask a question, you can contact us using below details.